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Thank you for shopping at DragonTalonGames.com. We appreciate your business and
any questions or feedback you might have.
Please use our 'Contact Us' page or email us at
customerservice@dragontalongames.com if you need to contact us for any
reason.
You may also contact us at
Dragon Talon Games LLC
P.O. Box 1728
St. Peters, MO 63376
Phone: (636) 293-1533
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We make every effort to keep our web site updated with the current price and
availability of all our products. However, due to the nature of internet
browsing, an item may not be updated the instant it changes. For instance, your
shopping cart may contain a product that was available when you added it to
your cart, but has become unavailable before you completed your purchase. You
may be notified throughout your transaction that an item in your cart is no
longer available. For this reason, the products we sell are subject to
availability and the status of availability should be used as a guide only. We
can make no guarantees regarding price or availability.
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Insufficient Stock
We currently do not have enough quantity of a product in stock to fulfill the
quantity of the product you are purchasing. This can be caused either by you
requesting a quantity that is higher than our current stock at the beginning of
your shopping experience or our current quantity has been depleted while you
were completing your purchase (someone else purchased some first). If we have
some stock remaining, you will be notified how many we have left and given the
opportunity to adjust your order. If, however, we have completely sold out of
an item, the item is no longer available and you will be required to remove it
from your order.
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Available
We currently have enough quantity of a product in stock to fulfill the quantity
of the product you are purchasing.
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Currently Restocking
We have temporarily sold all our stock of the particular product. However, we
are currently in the process of ordering some more and will generally have them
available for purchase again in about 3 - 5 days.
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Backorder
Similar to 'Currently Restocking' where we have temporarily sold all our stock
of the particular product. However, we are unsure of the time at which this
product will be available again for purchase.
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Out of Stock
We have sold all our stock of the particular product. However, we are currently
unable to rebuild our stock of this product. Thus, the product will remain
unavailable for purchase for an undetermined amount of time.
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Here at Dragon Talon Games LLC, we focus our efforts on making the customer
experience as rewarding as possible. We prefer to concentrate on increasing our
inventory lines and providing great customer service through all steps of your
order. Our prices are based on many factors that take into account the
manufacturer's price and the market. We try to continually monitor the market
and adjust our prices to stay competitive and feel confident that our prices
are fair.
With this in mind, we do not price match. We also don't offer any discounts for
large orders. We want the customer experience to be at the same level of
excellence for all our customers and not just concentrate on those that fall
into special circumstances.
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New Games
These items come direct from distributors or manufacturers, have never been
played, and are sealed in their original containers. The majority of the
products we sell fall into this category.
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Used Games
From time-to-time we may find used copies of older, out of print titles. These
items are ready to play and have been cleaned up and checked to be sure they
contain all necessary pieces.
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Like-New Games
These items are essentially the same as New Games. They come direct from
distributors or manufacturers, have never been played, and are sealed in their
original containers. The contents of the game are still intact in new
condition; however, they may contain minimal damage on the game packaging
itself such as dings and dents..
Please Note: We cannot accept pre-orders, backorders, and reservation
requests for Like-New or Used products. These items become available on a very
unpredictable schedule and are not planned for in any way. If, for some reason,
an order for a Like-New or Used product cannot be filled, we will offer the
same product at its regular price if it is available in New condition.
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These are items that may be in production and the manufacturer has not shipped
them yet. Although we don't currently have the item in stock, we do allow the
item to be preordered and therefore reserved for you for when the stock becomes
available.
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Availability Date
This is the approximate date that the manufacturer provides as the date they
expect a new item to be completed and shipped. From time-to-time a manufacturer
may change this date. We will do our best to get these items as soon as they
become available but sometimes the date may change for reasons beyond our
control.
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Pricing
Pricing of items on Preorder status is subject to change. The Preorder prices
quoted on our web site are based on initial information provided by the
manufacturer; but sometimes during production of an item, the manufacturer
alters their pricing for the item, which affects the price at which we are able
to sell the item. For this reason, the prices quoted on our web site for
Preorder items are estimated prices. As with any such item, we will confirm
your order and the price of the item before shipping.
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Billing
Preordered items in your shopping cart are not billed until the item actually
becomes available and is shipped to you.
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Shipping
Orders containing only preorders items
When you place an order that contains just preorders, nothing is charged for
your purchase. When the preorders become available, you will be notified and
you will have the opportunity to add to the order or just have it mailed as is.
At that point you will be charged for each item in the order and the shipping
for that shipment. Your preorders will never be charged or shipped until we
have contacted you and you have instructed us on how you would like it handled.
Orders containing both available and preordered items
An order containing both available and preordered items will ship in multiple
shipments. A first shipment will go out containing all currently available
items in your order. At this point you will be charged for each available item
and the shipping for this shipment. When the preorders become available, you
will be notified and you will have the opportunity to add to the order or just
have it mailed as is. At that point you will be charged for each item in the
order and the shipping for that shipment. Your preorders will never be charged
or shipped until we have contacted you and you have instructed us on how you
would like it handled.
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Occasionally we run out of stock of an item. Many things can cause this such as
the demand for an item being more than we expected or that we currently can't
restock the item from the manufacturer. This may be caused while they are in
the middle of print runs. If we expect to be able to reorder the item, we will
make the item available to purchase as a Backorder.
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Availability Date
This is the approximate date that the manufacturer provides as the date they
expect the item to be completed and shipped. From time-to-time a manufacturer
may change this date. We will do our best to get these items as soon as they
become available but sometimes the date may change for reasons beyond our
control.
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Pricing
Pricing of items on Backorder status is subject to change. The Backorder prices
quoted on our web site are based on initial information provided by the
manufacturer; but sometimes during production of an item, the manufacturer
alters their pricing for the item, which affects the price at which we are able
to sell the item. For this reason, the prices quoted on our web site for
backorder items are estimated prices. As with any such item, we will confirm
your order and the price of the item before shipping.
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Billing
Backorder items in your shopping cart are not billed until the item actually
becomes available and is shipped to you.
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Shipping
Orders containing only backorder items
When you place an order that contains just backorders, nothing is charged for
your purchase. When the backorders become available, you will be notified and
you will have the opportunity to add to the order or just have it mailed as is.
At that point you will be charged for each item in the order and the shipping
for that shipment. Your backorders will never be charged or shipped until we
have contacted you and you have instructed us on how you would like it handled.
Orders containing both available and backorder items
An order containing both available and backorder items will ship in multiple
shipments. A first shipment will go out containing all currently available
items in your order. At this point you will be charged for each available item
and the shipping for this shipment. When the backorders become available, you
will be notified and you will have the opportunity to add to the order or just
have it mailed as is. At that point you will be charged for each item in the
order and the shipping for that shipment. Your backorders will never be charged
or shipped until we have contacted you and you have instructed us on how you
would like it handled.
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Customer reviews are your way to share your views with other gamers as well as
providing a great tool for experiencing a product before you buy it. They are
your way to participate in the content of our web site and help enhance the
customer experience. We thank you for your contribution and ask that reviewers
follow these guidelines when writing reviews:
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Please focus your review on the product itself. Do not hesitate to include
positive or negative feedback. Although we hope everyone's experience with a
product is positive, we are happy to post any negative feedback you might have.
This will help the experience of all gamers. Feel free to write as much
information as you like. Including:
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Likes / dislikes and why
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Comparisons to other products
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Things that could have improved the product
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Things that could have been eliminated from the product
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When submitting your review, we ask that you include a valid email address. We
will only use this address if we need to contact you about your review--it will
not be posted with the review and will never be made available to any other
company or individual for any purpose.
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Please do not submit more than one review for a particular product. Remember
this is a tool we provide for you to give your review of the product.
The purpose of this tool is not a discussion forum.
If you would like to update or alter a previously submitted review, please
email our customer service department and we will be happy to adjust your
original review.
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Please do not submit reviews from other sources or include passages from other
sources which would violate the copyrights of others
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Designers, publishers, distributors, and others directly involved in the
production or sale or marketing of a particular game are not eligible to submit
reviews of their own games. Game designers who wish to submit commentaries
about their games should contact us via our 'Contact Us'
page or email us at customerservice@dragontalongames.com.
These submissions will be evaluated in the same manner as a customer review and
are subject to the same guidelines and restrictions. Once approved, the will be
posted in a special section on the product page titled Designer Remarks.
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Please note that all reviews will be in English
Once a review has been submitted, the content will be evaluated before it can
be posted. The following are restrictions that, if violated, will keep us from
being able to post your comments. Please refrain from writing reviews that
contain any of the following restrictions:
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Foul or otherwise offensive language
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Email addresses, URL's, phone numbers, or address information
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Prices, availability, or alternate sources
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Personal attacks or spiteful remarks pertaining to a designer, manufacturer, or
another gamer
All submitted reviews become the sole property of Dragon Talon Games LLC.
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Dragon Talon Games is committed to providing reliable, friendly service. We
realize from time-to-time circumstances may arise that will require the
cancellation of an order. An order may be cancelled up until the order has been
shipped. Once an order has been shipped, it can no longer be cancelled, but may
be eligible to be returned (please see Returns below).
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We will accept a return for any item in its original, unopened condition within
15 days of your receipt of the order. We can refund shipping costs only
if the return is a result of our error.
Any request for a return must be made within 15 days of the shipping date (the
date that we shipped the item to you). Further more, the item must be shipped
back to us no later than 7 days from the date that you requested the return and
received an RMA number.
*Note: Holiday gift item returns/exchanges: All purchases made between November
15th and December 25th may be returned in their original, unopened condition
for an exchange/refund until January 15th. A game can not be considered as a
holiday purchase if it was purchased prior to November 15th of that year.
All returns require prior authorization by Dragon Talon Games. You will be given
a Return Merchandise Authorization Number (RMA) to reference when making your
return. If you need to return an item, please visit our RMA request page. After
completing the form on the page, you will be contacted with your assigned RMA
number and instruction on where to ship the item to and what to include with
your shipment. If you have any questions, email us. You must have this return
authorization number for your return to be processed .
When we receive a return, we can issue you a refund of the purchase price in the
form of Dragon Talon Games credit, which may be applied toward an exchange or a
future purchase; we can also issue a refund to the credit card used for the
original purchase. Gift recipients returning an item will be issued Dragon
Talon Games credit for the purchase price of the item(s); credit card refunds
can only be given to the original purchasers.
When sending an item back, please include:
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Your full name
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The full name of the purchaser (if not you)
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the packing slip (or a legible copy)
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the reason for your return
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your return authorization number (RMA)
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your preferred type of refund (Dragon Talon Games credit or credit card
refund).
Please be sure to package your return so as to protect it from any damage during
shipping. The best option will probably be to ship any returns back to us using
the box and packing material you received the product in. For your protection,
please use FedEx, UPS or Insured Parcel Post for your shipment and make sure
you receive a tracking number.
We will notify you via email of your refund once we have received and processed
the returned item.
*Please note: No returns will be accepted without an RMA number.
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We accept Visa, MasterCard, Discover, American Express, eCheck, Paypal, and
checks or money orders denominated in U.S. dollars as payment for game orders.
     
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All electronic payments are handled via PayPal and LinkPoint. The security of your
information, transactions, and money is very important to us and is the core
business and top priority at PayPal and LinkPoint.
PayPal automatically encrypts your confidential information in transit from your
computer to theirs using the Secure Sockets Layer protocol (SSL) with an
encryption key length of 128-bits (the highest level commercially available).
Before you even register or log in to their site, their server checks that
you're using an approved browser - one that uses SSL 3.0 or higher.
Once your information reaches them, it resides on a server that is heavily
guarded both physically and electronically. Their servers sit behind an
electronic firewall and are not directly connected to the Internet, so your
private information is available only to authorized computers.
For more information regarding the security of your information, please visit
PayPal at https://www.paypal.com/cgi-bin/webscr?cmd=_security-center-outside or LinkPoint at https://www.linkpointcentral.com/lpc/docs/privacypolicy.html
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Paying by check or money order
You may send us a personal check or money order in U.S. dollars for the amount
of your order. Please note that currently we are only able to accept money
orders denominated in U.S. dollars or checks denominated in U.S. dollars and
drawn on a U.S. bank. Checks must have a valid nine-digit bank routing number
(ABA code) micro-encoded on the bottom of the check. Paying by check will
significantly slow down your order, as we don't ship the games to you until
your funds clear. If you are in the United States, paying by personal check
typically delays your order by 2-4 weeks.
Send your check or money order to:
Dragon Talon Game LLC
P.O. Box 1728
St. Peters, MO 63376
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Dragon Talon Games offers a hand delivery shipping option to help our local customers on their shipping costs. There is a fee for hand delivery, but it is considerably less than other shipping options. Hand deliveries are limited to the following cities in Missouri: O'Fallon, St. Peters, and parts of St. Charles. All hand deliveries are processed the next business day following order placement. This allows us time to process the order and schedule multiple deliveries. Generally, we will discuss the specifics of a delivery after you've placed an order. Deliveries can be made Monday - Friday 4:30pm - 9:00pm. If nobody is home to receive the package(s), items will be dropped off and left on the porch. Dragon Talon Games, LLC is not responsible for lost, damaged, or non-received products on a drop-off delivery. If you are interested in a hand delivery option, please notify Dragon Talon Games, LLC via the contact us page. Please include your account userid so that we can review your address and verify that you are eligible for hand delivery. If we verify that your address does quailfy, we will notify you and flag your account for hand delivery. Once your account is flagged for hand delivery it will show up as a shipping option on the shipping page of the checkout process.
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Dragon Talon Games offers free shipping on orders shipped to destinations within
the Continental United States (48 contiguous - excluding Alaska, Hawaii, Puerto Rico, APO/FPO, etc.) that have a total product cost of $125.00 US or
more.
Please note that free shipping is only available for Ground shipping to physical addresses only and does not include Post Office Boxes or Military Addresses. There is no discount on
expedited shipping. Total product cost includes only the cost of the products
within the order and does not include the cost of sales tax and shipping.
If your order contains products totalling more than $125.00 US and is being
shipped to a destination within the Continental United States, the free
shipping will show up in the list of available shipping methods and will
display a cost of $0.00.
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Dragon Talon Games makes every effort to ship all orders the same or next
business day.
Please note that delivery times indicated when ordering do not include order
processing time of up to two business days. Most orders are shipped the same or
next business day
Please see our temporary shipping arrangements information on our home page. These arrangements will override parts of our shipping policies.
FedEx is our preferred shipper for domestic and international orders.
When completing the order form, please be sure that all the shipping information
provided is accurate and contains all apartment or suite numbers if applicable.
FedEx charges $5.00 for address corrections and these charges will be passed on
to the customer.
Saturday delivery is not available.
Signiture confirmation is not available. We will provide tracking numbers when possible,
this typically includes all domestic orders. Tracking numbers are not available on international orders.
Dragon Talon Games, LLC is not responsible for packages lost or stolen after delivery confirmation.
Standard shipping via FedEx Ground service, usually takes 2 - 5 business days to
arrive, depending on your location and distance from our main warehouse
(Midwest, Zipcode 63376).
Please visit the FedEx website at http://www.fedex.com
for further details about FedEx services including FedEx policies and online
package tracking.
For smaller shipments (usually under 2 pounds), we may opt to use USPS Priority
Mail or First Class service, which usually takes 2-3 business days to arrive. For further
details about USPS services, please visit the USPS web site at
http://www.usps.com.
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Priority shipping via USPS to Post Office Boxes usually takes 2 - 3 business
days to arrive, depending on your location and distance from our main warehouse
(Midwest, Zipcode 63376).
Please visit the USPS website at http://www.usps.com
for further details about USPS services including USPS policies and online
package tracking.
Expedited shipping is not available for Post Office Box shipping.
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Priority shipping via USPS to Military addresses (APO/FPO) usually takes 10 - 15
business days to arrive, depending on your location and distance from our main
warehouse(Midwest, Zipcode 63376).
Please visit the USPS website at http://www.usps.com
for further details about USPS services including USPS policies and online
package tracking.
Expedited shipping is not available for Military shipping.
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To ensure the best service to our international customers, we offer only FedEx
International shipping; this provides online tracking ability and prompt,
insured delivery.
We offer 2 options for shipping international packages via FedEx. We can ship
FedEx International Priority, which generally takes 2 - 3 days for delivery, or
FedEx International Economy, which generally takes 2 - 5 days for delivery to
the specified country.
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We mark international packages as containing "Board Games" and state the cost of
the games on the customs documentation Customs and import polices vary from
country to country. You are responsible for any taxes, customs charges,
clearance fees, or other import charges which may be assigned to the package.
We do not have any control over these charges or means of knowing what they
will be. For more information on import policies in your country you should
contact your local customs agency.
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If your package is shipped via FedEx, you will receive a tracking number via
email. You can track your package from our website after logging into your user
account. You can also visit the FedEx website to track your package
http://www.fedex.com/Tracking?cntry_code=us&link=4 . Please note
that if you have SPAM protection software or are an AOL user, then you may need
to adjust you email settings in order to receive your tracking number. If you
are in doubt or have any questions regarding a recently shipped order, please
contact us at customerservice@dragontalongames.com.
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If for some reason you have not received your item, please notify our customer
support at customersupport@dragontalongames.com . We will contact the shipper
and attempt to track your package down. We will then notify you of any
information we have received and let you know your options on how to proceed.
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We treat all orders here at Dragon Talon Games as if we were shipping them to
ourselves. We want the products to arrive in the best possible condition they
can. While we do our best to pack orders so that they arrive in the best
possible condition, sometimes our packages, and their contents, are damaged in
transit.
If your order is damaged when you receive it, please contact us immediately. For
our US customers, we will send replacements to you right away, and begin the
claim process with FedEx. Keep all original packaging, including cartons and
contents, until the claim resolution process is finished. This may (and often
does) require you to surrender the damaged item(s) to FedEx. In these
instances, FedEx will pick up the damaged package at the place where it was
delivered.
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Trademarked company and game names appear throughout this web site. Rather than
list the company names and entities that own the marks and/or insert a
trademark symbol with each mention of each name, Dragon Talon Games LLC states
that the use of these names is for editorial purposes only and to the benefit
of the trademark owner with no intention of infringing upon their mark. In
addition, Dragon Talon Games LLC states that it has no copyright claim over the
companies' materials and such materials are used for marketing purposes only.
Users of this web site should contact the trademark or copyright owner directly
to obtain additional information regarding trademark and copyright issues.
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